If you've made the mistake of shipping the wrong items on Poshmark, it's important to act quickly and communicate openly with the buyer to resolve the issue. Here are some steps you can take:
Contact the buyer as soon as possible. Explain the mistake and apologize for any inconvenience.
Offer a solution. Depending on the situation, you may be able to offer the buyer a discount on their purchase or a partial refund. Alternatively, you could offer to send the correct items at no additional cost.
Communicate through Poshmark. It's important to keep all communication about the mistake and its resolution on the Poshmark platform. This will help protect both you and the buyer, and make it easier for Poshmark to assist if needed.
Keep the buyer informed. Make sure to keep the buyer updated on any steps you're taking to resolve the issue, such as sending the correct items or issuing a refund.
Take responsibility for the mistake. While it's understandable to feel frustrated or upset, it's important to stay professional and take responsibility for the mistake. This will help ensure a positive resolution and protect your reputation as a seller on Poshmark.
In the event that the buyer is not satisfied with your solution, they may choose to file a claim with Poshmark. In this case, it's important to cooperate with Poshmark's resolution process and follow their guidelines.
Shipping the wrong items on Poshmark can be a frustrating experience, but by following these steps and staying open and honest with the buyer, you can work together to find a resolution that satisfies both parties.